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VoIP Fraud is now Microsoft's Problem


An interesting article here describes the problems that large companies face as they try to diversify – specifically the move of Microsoft from software towards IP telephony.While both areas are highly regulated, moving into the world of Voice over Internet Protocol through their highly publicized purchase of Skype certainly presents new challenges

Hence the slew of articles about Microsoft enabling the ability to eavesdrop on VoIP conversations. While this was initially interpreted by some as a sort of Orwellian invasion of privacy, in fact this is a legal requirement.

Law enforcement needs to be able to have access to VoIP call transcripts for the purposes of terrorism prevention. VoIP solutions have many good aspects but they can also be used for nefarious purposes as it is much harder to track the original of a VoIP call. This is in danger of making the infamous wiretapping way of police work (as depicted in the excellent drama series The Wire) obsolete.

IP telephony calls are so hard to trace that India, which has seen a boom in VoIP used by criminals and terrorists, made efforts to ban some smartphones last year.

While Microsoft is now facing the same challenges, it will have to come up with a very innovative solution to the problem.

July 15, 2011 | 7:07 AM Comments  0 comments

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Mobile VoIP - Skype coming to iPad


Skype is now being worked on as an application for the iPad2 and iPad. The news will make remote communication even easier and is a huge boost for the world of mobile VoIP.

Skype is already available on most smartphones so that if you have used up your contract minutes allowance, but still have some internet credit you can make free calls. It is, of course, especially useful for calling people who live abroad at an affordable rate.

The news was confirmed by Skype Vice President Rick Osterloh. The new app will have everything you normally expect from Skype, including video chat, except for the file sharing feature – because of a conflict with the Apple system.

So it seems that Microsoft is not going to hog Skype for itself. It is also a nice move from Apple because in theory Skype is a direct competitor to their new Facetime video chat product.

July 5, 2011 | 6:07 AM Comments  0 comments

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Learn 1st Hand About Vonnage, Packet8, And Skype – The Real 411

voip phone services
Whether you’re a current user of Vonnage, Packet8, or Skype VoIP phone services….or are just curious about them….a good place to learn whatever you want to know is their online discussion Forums. Keep in mind that each of these is company sponsored or influenced….so you’ll have to filter through some obvious biases and emotional attachments to get at what you really want.

If your looking for advice or information on set-up, trouble shooting, special promotions, company news, plan pricing, etc…..from actual users and company types…these are good resources. If you don’t mind wading through the frequent sappy gushings of infatuated fans…you can get some very useful pearls. Occassionally you’ll even hit on some eye opening honest assessments and advice too. Just look hard until you find something that fits your need. It’s there.

Vonnage Forum

It’s no secret that I’m not fond of Vonnage. I feel they’re way over priced, have built there reputation on a massive marketing machine vice a quality product, and their customer service sucks. But this is a pretty loyal and active Forum with a few very helpful regular posters. Better to get the scoop here than listen to that annoying “Whoohoo” jingle again.

Packet8 Forum [community.packet8.net/]

It’s also no secret that Packet8 is my favorite broadband phone service. Particularly for any business applications. Their frequent industry awards for business packages…such as the recent top nod for their Virtual Office IP PBX offering….sold me a long time ago. Their Forum takes an extra step to get into for registration but is worth it. The Forum contents are probably more informative overall about services, applications, and the parent company [8X8 Inc.] than the other 2 forums are.

Skype Forum

I’ve never been an advocate of Sofphone services but it does have it’s place. Skype is the hands down king here…but is far from perfect. Their “free” isn’t really free for example….unless those you’re calling also have Skype. Plus their business applications leave much to be desired. But their following are rabid supporters. Plus they have probably the largest share of the VoIP “phone” market worldwide…..especially in Europe and Asia….for now. Their Forum can be more Rah Rah than informational at times but is well worth looking over.

Now if you prefer a more open and unbiased community dialogue and Forum experience….I suggest you trek over to the VoIP Forum at DSLReports.com. It can be somewhat of a free-for-all at times. But there’s a ton of useful information shared on all kinds of VoIP providers beyond just the 3 mentioned above….as well as some links to useful tools to enhance your VoIP experience.

DSLReports.com VoIP Forum

There ya go. Between these open discussion resources you should be able to find whatever you need about VoIP phones … and the specific providers cited. Just keep in mind that it’s all other people’s opinions. The bottom line is that it’s YOUR opinion that counts most.

April 13, 2011 | 6:04 AM Comments  0 comments

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Chinese Telecommunication Regulations to Trample VoIP

Telecommunication Regulations to Trample VoIP
The Chinese government is starting to set telecommunication regulations and rules and they should not be too surprising because they are very much interested in controlling what goes on inside their nation and also what leaves. China is very much concerned with losing control of the people or having a civil war. Remember it is still a communist nation. We know that the Chinese government is very adamant about Internet censorship for various reasons.

China also sees a threat with Voice IP technologies and that is voice over the Internet like Vonage. China is very concerned about this and they should not surprise anyone because they are very concerned with Internet censorship and maintaining complete control of everything that is viewed online by their people. This does pose a problem for those in the Voice IP business and it may exclude China as a market.

Although the Chinese telecommunication rules and regulations have not been put into place yet they will include VoIP and other light technologies to help the Chinese government maintain control over the people and their communication systems. Some decry the new telecommunication rules and regulations, but few are surprised by them. Perhaps you might consider all this in 2006.

April 12, 2011 | 5:04 AM Comments  0 comments

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Five Considerations That Ensure Successful Transition to Internet Phone Service

internet phone service
1.Assess your existing infrastructure

One of the most important considerations while planning a migration to an Internet phone service is to assess the state of the existing infrastructure present in the organization. This would require complete analysis of the existing telephone network as well as the data communication network. It is important to clearly determine the infrastructure that can be reused in the new setup, the equipment that would get obsolete and the new equipment that needs to be purchased for the migration. This would give you an idea of the extent of investments needed for the initiative.

2.Evaluate the amount of bandwidth available in the existing network

Before planning a transition to the Internet phone service, it is important to check the corporate LAN to determine if it has enough bandwidth that can support voice traffic. It must have enough capacity to handle this new voice traffic without affecting call quality, losing calls or slowing the Internet traffic. To find out the unused bandwidth on the network, you need to assess it at times of greatest load. This would help you determine any additional bandwidth that you may need and the cost associated with it.

3.Determine the backup power requirements

In contrast to the traditional telephone lines, an IP network would need power backup to ensure uninterrupted service and to keep voice reliability high. It would be important to keep IP phones functioning during power failures and this would call for uninterrupted power supply. This would be an additional cost for the organization that has to be considered during planning.

4.Ascertain if the in-house IT staff can deploy and manage the new system

Another important consideration is to ascertain if the in-house IT staff can deploy and manage the new system. For this you will need to consider your staff’s level of network knowledge and availability to handle this new initiative. If they are not able to handle it, you may need to consider a service provider to do the same for you. Depending upon your requirements, you can then choose between getting the Internet phone service installed onsite and subscribing for a service hosted by a provider.

5.Ensure that the timing for transition is correct

To ensure that any new organization-wide initiative results in the planned return on investment, it is important that the timing of the initiative needs is correct. You need to consider factors like, is your current phone system getting obsolete, are you moving to a new office building where no wiring is installed currently, are you expanding geographically and opening up new offices in far off locations/countries or is your current PBX lease is about to expire, etc. All these considerations would help you time the transition and ensure that implementation is easier and more cost-effective.

For all the work that goes into planning a switch to an Internet phone service, organizations have gained several operational benefits that translate into savings and increased employee productivity. Therefore the bottom line is to plan and time the conversion properly.
Visit: Concepts of Programming Languages (9th Edition) by Sebesta

April 11, 2011 | 6:04 AM Comments  0 comments

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